News : UsefulTools Launches New Tech-enabled Service
MIAMI, Nov. 7, 2013 -- UsefulTools, a technology startup based out of Miami, launched a new tech-enabled call center service that provides call centers with a simple way to maximize occupancy through their platform.
The company, which targets small businesses and event marketers wanted to show people how they can setup a call center campaign without having prior call center experience. Until recently, these industries proved to be challenging markets for call centers because the business segments have difficulty meeting volume requirements or simply needed a call center solution for a short weekend sales event.
UsefulTools, founded by entrepreneur Adam Boalt, began developing the platform shortly after the sale of his last startup earlier this year; he then selected to pilot the program with LiveOps because he had worked with them previously and attributed his prior success to the fact that it was essential in this day and age to make sure that every call is answered no matter the industry. "LiveOps provided an essential service when my last business became overwhelmed with calls," said Boalt. "I knew that if I could provide a simple way for call centers to make their unoccupied time accessible to small businesses, these businesses could benefit from the same success I encountered. And it's working. We've already generated 300,000 minutes with LiveOps Agent Services helping us grow our business."
"We are excited to work with UsefulTools. The LiveOps community of 20,000 independent, at home agents has helped enable their call center network to target small businesses," said Sanjay Popli, Senior Vice President of Agent Services at LiveOps. "UsefulTools is a perfect example of how LiveOps can help small businesses reach their next level of success."
Posted by Veronica Silva Cusi, news correspondent
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UsefulTools, a technology startup based out of Miami, launched a new tech-enabled service at TechCrunch Disrupt in September, which provides call centers with a simple way to maximize occupancy through their platform. he company''s mission, a big value-adder for businesses – a chance to have their phones answered by real people (not automated systems) by the same professional call centers agents that answer the phones for Fortune 500 companies.
LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Monday, November 11, 2013