News : UserCare Brings Real-Time Customer Service to Mobile Applications
San Francisco, CA, USA, Nov 16, 2015 -- UserCare announced the launch of a private beta of its mobile-focused customer service platform to help app publishers grow customer lifetime value and improve retention. UserCare is an SaaS service for mobile applications that uses in-app messaging and data-driven user segmentation tools to assist app developers in cultivating their highest value customers with prioritized service.
Software platform adds customer support and CRM capabilities to apps
"At Addiktive, we understand how important it is to nurture our very best customers. We try to interact with them regularly through social media when we can link to them. We've always wanted to give our high value players a direct channel to interact with us and grant them special access to the latest features and betas," said Pedro Navarro, CEO and founder at Addiktive Games."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
UserCare provides in-app customer service software that helps companies grow customer lifetime value by blending user support with relationship management. UserCare integrates seamlessly with your app though a simple SDK to enable mobile messaging support, self-guided help, real-time rewards, and customer segmentation. Our unique Customer Chronicle™ feature provides an interactive visual view of how each user is engaging with your app to guide issue resolution, drive product development and gain customer insights.
Published: Wednesday, November 18, 2015