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News : USPS Signs Lease for New Customer Care Center in Wichita
Wichita, Kansas, August 11, 2014 -- The U.S. Postal Service announced it has signed a lease for its newest Customer Care Center.
The new call center will be housed in a 49,000 square-foot building at 4509 E. 47th St. South in Wichita.
It will field calls from customers across the nation.
"The Postal Service is committed to providing exceptional customer service from purchase to delivery and all points in between," said Vice President Consumer and Industry Affairs James Nemec. "Our goal is to ensure each and every customer contact is a pleasant and satisfying one."
The Customer Care Center began operations in July 2014 at the former Remote Encoding Center location at 2601 S. Oliver St. in Wichita. The Customer Care Center employs approximately 250 employees, many of whom worked at the Remote Encoding Center. The Postal Service plans to relocate to the newly-leased facility by Jan. 31, 2015.
The Customer Care Center will enhance the customer experience by providing a single point of contact from query to resolution. Wichita is one of four USPS Customer Care Centers nationwide; the others are in Troy, MI; Los Angeles and Edison, NJ.
Posted by Veronica Silva Cusi, news correspondent
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About U.S. Postal Service:
The United States Postal Service (originally called the U.S. Post Office, when it was completely managed by the U.S. Government before 1978) is also known as the Post Office, U.S. Mail, or Postal Service is an independent agency of the United States federal government responsible for providing postal service in the United States. It is one of the few government agencies explicitly authorized by the United States Constitution. The USPS traces its roots to 1775 during the Second Continental Congress, where Benjamin Franklin was appointed the first postmaster general. The cabinet-level Post Office Department was created in 1792 from Franklin's operation and transformed into its current form in 1971 under the Postal Reorganization Act.
Published: Tuesday, August 12, 2014