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News : UST Partners with Hyro to Integrate Enhanced Conversational AI Capabilities into Digital Transformation Solutions

#contactcenterworld

Aliso Viejo, CA and New York, NY, USA, Oct. 4, 2023 - Hyro, a provider in responsible conversational artificial intelligence (AI) for healthcare, and UST, a digital transformation solutions company, announced a partnership to enable UST ContineoHealth's hospital and health system clients to benefit from Hyro's conversational AI assistants. Hyro's platform will be layered on top of their existing contact center setup and fully integrated within their tech stack.

Healthcare delivery organizations are increasingly realizing the potential of AI to bridge enterprise efficiency gaps. Contact centers are no exception, and 46% of call center leaders are already deploying, or plan to deploy, Large Language Model-based solutions to streamline the request resolution process. Hyro's Adaptive Communications Platform augments UST's suite of digital transformation and engagement solutions while giving healthcare providers and health systems access to onboarded AI assistants for patient-facing tasks such as prescription refills, FAQ resolution, appointment management, and troubleshooting.

Hyro and UST's joint offering allows healthcare providers to work more efficiently and resolve significantly more requests, freeing up valuable time for contact center agents to focus their energy on meaningful customer interactions. 

"We are excited to team up with UST as their trusted partner for conversational AI in healthcare. This partnership allows us to enhance contact centers for our joint customer base, addressing a range of pressing industry pain points. As a major player in the global marketplace, UST is leading the charge in helping healthcare organizations integrate cutting-edge technologies to improve the patient and staff experience," said Israel Krush, Chief Executive Officer, and Co-Founder, Hyro.

UST ContineoHealth is a UST company that works to accelerate patient-centric digital transformation as part of its mission to shape the future of healthcare delivery. 

"UST's patient and clinical engagement solutions – now powered by Hyro's dynamic conversational AI platform – have the potential to dramatically improve patient satisfaction and reduce clinical burnout while optimizing costs across the healthcare enterprise," said Raj Gorla, Chief Executive Officer, UST ContineoHealth.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Hyro Hub:
Company LogoHyro, a Conversational AI Platform for Healthcare, enables health systems to automate workflows and conversations across their most valuable platforms, services and channels—including call centers, websites, SMS, mobile apps and more. Hyro's plug-and-play approach helps organizations recapture time and investment lost to building and maintaining chat and voice solutions. Headquartered in New York, Hyro was founded in 2018 by Israel Krush and Rom Cohen.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Friday, October 6, 2023

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
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3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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