#contactcenterworld, @USUSolutions, @inContact
Boston, March 18, 2021 -- USU, a provider of business knowledge management solutions, announces a DEVone ecosystem partnership agreement with NICE inContact, a provider of cloud contact center software. The partnership will deliver NICE inContact CXone and USU Knowledge Management to thousands of customer service organizations across the globe.
"This exciting new partnership combines the best contact center as a service (CCaaS) and knowledge management tools for customer service, both critical pillars of modern contact center infrastructure and especially during the pandemic," said Mel Passarelli, President and CEO of USU Solutions.
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As organizations accelerate their digitalization efforts due to COVID-19, USU Knowledge Management enables customer service departments to create, manage and deliver support information to multiple channels from a single source. The new seamless integration with NICE inContact CXone provides a solution for companies across the globe to reduce costs, increase automation and improve both the agent and customer experience while coping with the challenges posed by the ongoing pandemic.
"Partnerships are a key part of USU’s strategy to bring modern knowledge management to the U.S. market, and we’re thrilled to be partnering with NICE inContact," said Chris Rall, Director of Sales for North America. "Our KM platform will bring a powerful customer-service focused knowledge base to NICE inContact customers who can further extend it with self-service, chatbots and even voicebots as they grow."
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About NICE inContact:
NICE inContact works with organizations of all sizes to create customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, a cloud customer experience platform, we combine Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.
Published: Thursday, March 18, 2021
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