Sunnyvale, CA June 28, 2018 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that UW Credit Union (headquartered in Madison, Wisconsin) has selected eGain’s AI knowledge solution for agents and customer self-service to enhance member experience.
UW Credit Union offers a complete range of services to its growing membership of more than 240,000 members. In response to its expanding range of services and rising member expectations, UW Credit Union aimed to scale member service throughput and quality, while curbing costs. It chose eGain’s AI knowledge for self-service and agent-assisted service to achieve these goals. eGain was selected for its comprehensive functionality and track record of success in the financial sector.
"A core element of our value proposition is member experience," said Dave Poeschl, UW Credit Union Director of Member Solutions Center. "With the service excellence enabled by eGain’s AI knowledge solution, we plan to continue building upon our strong member satisfaction results."
"We are excited to implement eGain’s knowledge management solution. The ability to integrate their technology into our operation will take our contact center to the next level," said Eric Bangerter, UW Credit Union Vice President of E-Commerce. "This platform will increase operational efficiency while providing an outstanding experience for our members."
About eGain Corporation:
Omnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
Published: Thursday, June 28, 2018
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