Sunnyvale, CA June 28, 2018 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that UW Credit Union (headquartered in Madison, Wisconsin) has selected eGain’s AI knowledge solution for agents and customer self-service to enhance member experience.
UW Credit Union offers a complete range of services to its growing membership of more than 240,000 members. In response to its expanding range of services and rising member expectations, UW Credit Union aimed to scale member service throughput and quality, while curbing costs. It chose eGain’s AI knowledge for self-service and agent-assisted service to achieve these goals. eGain was selected for its comprehensive functionality and track record of success in the financial sector.
"A core element of our value proposition is member experience," said Dave Poeschl, UW Credit Union Director of Member Solutions Center. "With the service excellence enabled by eGain’s AI knowledge solution, we plan to continue building upon our strong member satisfaction results."
"We are excited to implement eGain’s knowledge management solution. The ability to integrate their technology into our operation will take our contact center to the next level," said Eric Bangerter, UW Credit Union Vice President of E-Commerce. "This platform will increase operational efficiency while providing an outstanding experience for our members."
About eGain Corporation:
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
Published: Thursday, June 28, 2018
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
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Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.
We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
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