News : V-Person Live Chat from Creative Virtual Named Most Innovative Customer Support Tool
London, UK, Aug, 2017 -- Creative Virtual, a provider in customer and employee engagement, knowledge management and self-service solutions, is again the recipient of two awards in Corporate Vision’s annual Technology Innovator Awards. This year the company has been awarded ‘Best Global Customer Engagement Software Provider 2017’ and ‘Most Innovative Customer Support Tool: V-Person Live Chat’.
Now celebrating its third year, the Technology Innovator Awards aim to raise the profile of those who’s innovative thinking and commitment to technology make the industry what it is today. The 2017 awards program showcases the talented individuals, teams and firms that form the backbone of this dynamic industry.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
FIND OUT MORE: HERE
"Technology is vital to everyday life, therefore it has been a real pleasure to be able to showcase those dedicated to making innovations happen," says Laura Hunter, Awards Coordinator. "I would like to congratulate my winners and wish them the best of luck going forward."
"It is an honor to be acknowledged for a third straight year by the Technology Innovator Awards for our cutting-edge customer engagement solutions," says Chris Ezekiel, Founder & CEO of Creative Virtual. "At Creative Virtual we closely monitor developing trends and the evolution of customer engagement in order to provide enterprises with innovative support solutions. Our technology assists organizations in aligning their contact center directly with the digital function to meet the growing expectations of customers for 24/7 access to accurate information and support."
#contactcenterworld, @creativevirtual, @corp_vision
Posted by Veronica Silva Cusi, news correspondent
Source: Creative Virtual
Today's Tip of the Day - Team Leaders
More Editorial From Creative Virtual
About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Published: Monday, August 7, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...