News : Valeant Canada Selects IMS Health’s Fully Integrated Customer Engagement Solution
Danbury, CT, USA, Feb 2, 2016 -- IMS Health (NYSE:IMS) announced a multi-year agreement with Valeant Canada, a business unit of Valeant Pharmaceuticals, to deploy IMS Health’s Orchestrated Customer Engagement (OCE) solution for commercial effectiveness. The OCE solution for Valeant Canada integrates Nexxus™ Mobile Intelligence CRM, Nexxus Marketing, cloud-based data warehousing and business intelligence analytics—leveraging IMS Heath’s information and technology services to deliver intelligence and enhanced sales and marketing performance for improved customer interactions.
IMS Health’s solution aligns mission-critical healthcare information and SaaS applications for sales, marketing and market access—empowering life sciences organizations to better coordinate customer engagement and achieve their commercial goals.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We selected IMS Health’s integrated CRM, multi-channel marketing and data solutions to leverage our sales team’s strengths, while increasing our investment in tools that coordinate all channels of communication," said Jacques Dessureault, president and general manager of Valeant Canada.
"We’re excited to collaborate with Valeant Canada to help them uncover valuable insights and drive faster, more effective decisions," said Michael Brogan, president of IMS Health Canada. "With our orchestrated customer engagement solution, Valeant can now optimize workflows across commercial functions and more closely align market engagement with its brand strategy."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Make It Easier To Complain
More Editorial From QuintilesIMS
QuintilesIMS (NYSE:Q) is a integrated information and technology-enabled healthcare service provider worldwide, dedicated to helping its clients improve their clinical, scientific and commercial results. Formed through the merger of Quintiles Transnational and IMS Health, QuintilesIMS’s approximately 50,000 employees conduct operations in more than 100 countries.
Published: Thursday, February 4, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...