#contactcenterworld, @validsoft, @Genesys
Hartford, CT, USA, Sept. 6, 2022 -- ValidSoft, announced its Trusted eXperience is now available on the Genesys AppFoundry™, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions to provide consumer experience, engage employees and optimize their workforce.
Pat Carroll, CEO, Founder, commented, "In a fast-moving, competitive business world, where every minute matters, customers must be able to interact with business agents in a trusted, secure, and frictionless way. It is no surprise that over 70% of fraud starts in the contact center since most contact center agents still use knowledge-based authentication (KBA) to verify the identity of a caller. KBA is fundamentally compromised and no longer fit for purpose. ValidSoft developed Trusted eXperience to specifically address the issue of identity theft in the Contact Center. It's a win-win-win. Trusted eXperience is a critical tool in helping organizations authenticate their customers quickly and stops identity theft of credentials, deliver a great customer experience and also reduce operational costs. By using ValidSoft voice authentication, Trusted eXperience is helping to create superior customer experiences and fast time-to-resolution for customer service providers."
#contactcenterworld, @validsoft, @Genesys
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, September 7, 2022
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