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News : Valley Clean Energy Hires New Director of Customer Care and Marketing

#contactcenterworld

Davis, CA, USA, June, 2020 -- Valley Clean Energy has hired a new director of customer care and marketing.

Rebecca Boyles has taken on the position and is responsible for all customer touch points, including outreach, marketing, programs, key accounts and customer policy development.

"We are thrilled to welcome Rebecca Boyles to Valley Clean Energy," said Don Saylor, VCE board chair and a Yolo County supervisor. "She comes to us with extensive experience and knowledge of customer care and outreach, and has a deep knowledge of community choice
energy programs."

Boyles joins Valley Clean Energy after spending four years in progressively responsible positions in customer care and billing operations at MCE (formerly Marin Clean Energy). Her additional leadership experience includes chairing the Billing Operations and Customer Care Committee for CalCCA, the statewide community choice energy association, as well as directing social media for the communications team at the Women’s Environmental Network.

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Prior to working in the utilities sector, Boyles focused on stakeholder engagement at Future 500, a nonprofit that advises Fortune 500 companies on sustainable business practices and community relations.

She holds an MBA in sustainable management from Presidio Graduate School.

"Since the community choice model is evolving quickly, we were pleased to find someone with Rebecca’s talent and experience for this important position who can hit the ground running," said VCE Interim General Manager Mitch Sears. "We know she will be a great asset to the VCE team and our customers."

Boyle said she finds it "exciting to join an agency that has a mission I fully support. I am proud and enthusiastic about promoting VCE’s goals of providing clean energy, local control, investment in the community and customer choice."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dailydemocrat.com


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