News : Vancouver’s Ice Problem Also Freezing Up 3-1-1 Call Centre
Vancouver, BC, Canada, January, 2017 -- Vancouver’s ongoing cold snap isn’t just jamming up its icy streets, it’s also freezing up the city’s 3-1-1 call centre.
And for some residents like Anthony Teddi and his mother, it’s causing major headaches.
"My mom being 82, if she falls she’ll break a hip," says Teddi, whose mom has been iced into her South Vancouver home for nearly two weeks.
He says she’s afraid to use the HandyDart or go very far Becuase of the iced-over sidewalks and streets.
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But he says been unable to get through by phone to lodge a complaint about neighbhours’ uncleared walks — or secure a "snow angel" volunteer to help dig her out and keep the area safe.
"So my brother and I have tried to get salt at a fire hall, and it’s all gone. I tried for over an hour with the 3-1-1 Vancouver to try and contact them, they’re saying use Twitter and use Facebook. I don’t have a Twitter account, I don’t have a Facebook account."
The City admits its call centre is dealing with a higher than usual call volume while crews are dispatched to address problem spots around the city.
That’s just the wording Teddi says he got while waiting on hold for a 3-1-1 operator.
"I get a recorded message and it goes on and on and on. And I just stayed on for an hour and it dropped me. So I got really frustrated, I don’t want to go through that again."
The city says residents who can’t get through by phone can alternately connect using the VanConnect app.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, January 9, 2017
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