News : Vaspian-Voci Partnership Brings Speech Analytics to Telephony Market
#contactcenterworld, @VaspianSupport, @Vocitec
Buffalo, N.Y. and Pittsburg, Feb. 8, 2016 -- Vaspian, a Buffalo-based hosted telephony provider, today announced its new partnership with Pittsburgh speech-to-text company Voci Technologies. Vaspian plans to empower small and mid-size businesses by providing automated transcription and speech analytics tools powered by Voci as a complement to Vaspian's telephony systems.
Voci's speech analytics offerings can be layered over existing Vaspian voice services and used to reveal valuable insights hidden within a company's phone interactions. Speech analytics offers significant return on investment for users in any industry, including healthcare, legal, medical, and emergency services. Insights gained from speech analytics can be used to boost sales, improve customer service, evaluate agent performance, and ensure compliance requirements are being met. Vaspian believes that Voci's technology will be especially useful for collections agencies seeking call monitoring solutions for TCPA compliance.
For Greg Schreiber, Vice President of Vaspian, the partnership offers a unique opportunity to make advanced technology readily available to small businesses. "At the core of Voci's platform is a highly accurate speech-to-text engine with powerful search and analysis capabilities. They've produced a product at the standards of a company like Apple and we want all companies, not just massive enterprises, to have a shot at experiencing the benefits of this kind of technology."
Voci CEO Anthony Gadient adds, "Our goal has always been to help our clients extract actionable insights from their voice data. This fits perfectly with Vaspian's vision to ensure that SMBs get the same ROI from speech analytics as large corporations, but at an affordable cost." Both Schreiber and Gadient are confident that the partnership will help companies across the country experience how speech analytics can improve business processes at every level by increasing productivity and streamlining operations.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Voci Technologies enables enterprises to extract actionable intelligence from their voice data. The company's hardware-accelerated speech recognition engine runs orders of magnitude faster and with greater accuracy than alternatives, enabling both real-time and batch transcription of 100% of companies' voice data. We work with our partners and clients to deliver domain- and data-specific speech intelligence solutions that meet their business requirements for customer experience, call center operations, compliance, surveys and transcription applications such as voicemail.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assessing The Proposal
More Editorial From Vaspian
Vaspian is, simply put, the most innovative and reliable cloud-based telephony service on the web. It starts with our employees, our customers and the will to provide an exceptional service. Vaspian's VoIP phone service combines the power of business phone and internet for more reliable, powerful, and affordable communications solutions. From small home-based businesses to large corporations, Vaspian delivers exceptional voice quality and capabilities, as well as the service you depend on to stay up and running.
About Voci Technologies Incorporated:
Voci Technologies delivers speech solutions for business intelligence, electronic discovery, and voicemail to text.
Published: Wednesday, February 10, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...