OK
X

A T T E N T I O N !

Tickets on sale for our own 'Industry leading, highest rated' event out there!

The NEXT GENERATION
Contact Center & Customer Engagement
BEST PRACTICES Conference
featuring 2018 Top Contact Centers / CX Organizations!!
Events taking place in Europe, US, Asia

FIND OUT MORE

United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
FacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • North & South America
      • Americas Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Europe, Middle East & Africa
      • EMEA Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Asia Pacific
      • Asia Pacific Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Global
      • Global Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Suppliers
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Suppliers
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

News : Vax Cleans up Customer Experience With NewVoiceMedia

#contactcenterworld, @NewVoiceMedia, @vaxuk
NewVoiceMedia, a global provider of cloud technology, announces that Vax has revolutionised its customer experience with its ContactWorld for Service solution. Since deployment, Britain’s floorcare brand has been able to deliver a personalised service to its customers around the world, boosting first contact resolution, while improving employee satisfaction and business efficiencies.

NewVoiceMedia’s solution replaces legacy on-premise software that was not capable of supporting the company’s anticipated growth and offered limited visibility of customer interactions and reporting. Vax needed a platform with Salesforce integration, for a complete record of customer activity which would enable the business to provide a premium service.

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

FIND OUT MORE!

Jonathan Gale, CEO, NewVoiceMedia, comments, "I’m delighted that Vax has been able to transform its customer experience, employee satisfaction and business efficiencies since deploying ContactWorld. Not only have we provided Vax with a reliable and feature-rich customer contact solution, we’ve delivered completely flexible and scalable technology which will support the company throughout its significant growth this year and beyond, while reducing its capital investments".
#contactcenterworld, @NewVoiceMedia, @vaxuk

Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Related Editorial

  • NewVoiceMedia Wins Technology and Software Top 10 Award
  • NewVoiceMedia positioned in the “Challengers” Quadrant of Gartner’s Magic Quadrant for Contact Centre as a Service
  • HotelREZ Transforms Customer Experience with Cloud Technology from NewVoiceMedia
  • Epos Now Transforms Customer Experience with NewVoiceMedia’s Cloud Technology
  • Vax Cleans up Customer Experience and Improves Efficiency With NewVoiceMedia
  • RAC Improved Customer Experience with NewVoiceMedia

More Editorial From NewVoiceMedia

  • Altares D&B Selects NewVoiceMedia as Contact Centre Partner
  • Altares D&B Selects NewVoiceMedia as Contact Center Partner
  • NewVoiceMedia Named in 2018 Inc. 5000 List of Fastest-growing Private Companies in Europe
  • NewVoiceMedia Celebrates Double Win at Southern Tech 100 Awards
  • Delivery Hero Selects NewVoiceMedia as Contact Center Partner
  • NewVoiceMedia Appoints Olivier Gachot as Executive Vice President of North America

About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
             

About Vax:
Vax UK Ltd is a brand that retails electrical goods and cleaning products in the floor-care sector, and which has its headquarters in the United Kingdom.
         

Published: Monday, July 20, 2015

Printer Friendly Version Printer friendly version

Industry Suppliers

Get Listed
GenesysPREMIUMGenesys
http://genesys.com
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
(view more)
SalesforceSalesforce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
(view more)
DialogicDialogic
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
(view more)
ConSol LimitedConSol Limited
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
(view more)
Get Listed

Upcoming Events

Submit Event
EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 1
 2278 
Share