#contactcenterworld
NewVoiceMedia, a global provider of cloud technology, announces that Vax has revolutionised its customer experience with its ContactWorld for Service solution. Since deployment, Britain’s floorcare brand has been able to deliver a personalised service to its customers around the world, boosting first contact resolution, while improving employee satisfaction and business efficiencies.

NewVoiceMedia’s solution replaces legacy on-premise software that was not capable of supporting the company’s anticipated growth and offered limited visibility of customer interactions and reporting. Vax needed a platform with Salesforce integration, for a complete record of customer activity which would enable the business to provide a premium service.

Jonathan Gale, CEO, NewVoiceMedia, comments, "I’m delighted that Vax has been able to transform its customer experience, employee satisfaction and business efficiencies since deploying ContactWorld. Not only have we provided Vax with a reliable and feature-rich customer contact solution, we’ve delivered completely flexible and scalable technology which will support the company throughout its significant growth this year and beyond, while reducing its capital investments".
#contactcenterworld