News : Vax Cleans up Customer Experience With NewVoiceMedia

#contactcenterworld, @NewVoiceMedia, @vaxuk
NewVoiceMedia, a global provider of cloud technology, announces that Vax has revolutionised its customer experience with its ContactWorld for Service solution. Since deployment, Britain’s floorcare brand has been able to deliver a personalised service to its customers around the world, boosting first contact resolution, while improving employee satisfaction and business efficiencies.
NewVoiceMedia’s solution replaces legacy on-premise software that was not capable of supporting the company’s anticipated growth and offered limited visibility of customer interactions and reporting. Vax needed a platform with Salesforce integration, for a complete record of customer activity which would enable the business to provide a premium service.
2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES
BERLIN - ORLANDO - MACAO
FIND OUT MORE!Jonathan Gale, CEO, NewVoiceMedia, comments, "I’m delighted that Vax has been able to transform its customer experience, employee satisfaction and business efficiencies since deploying ContactWorld. Not only have we provided Vax with a reliable and feature-rich customer contact solution, we’ve delivered completely flexible and scalable technology which will support the company throughout its significant growth this year and beyond, while reducing its capital investments".
#contactcenterworld, @NewVoiceMedia, @vaxuk
Related Editorial
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More Editorial From NewVoiceMedia
- Altares D&B Selects NewVoiceMedia as Contact Centre Partner
- Altares D&B Selects NewVoiceMedia as Contact Center Partner
- NewVoiceMedia Named in 2018 Inc. 5000 List of Fastest-growing Private Companies in Europe
- NewVoiceMedia Celebrates Double Win at Southern Tech 100 Awards
- Delivery Hero Selects NewVoiceMedia as Contact Center Partner
- NewVoiceMedia Appoints Olivier Gachot as Executive Vice President of North America
About NewVoiceMedia :NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Vax:Vax UK Ltd is a brand that retails electrical goods and cleaning products in the floor-care sector, and which has its headquarters in the United Kingdom.
Published: Monday, July 20, 2015
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