Budapest, Hungary, Berlin, Germany and Warsaw, Poland, Oct. 2, 2017 -- VCC Live, a cloud-based contact centre technology and telecommunications provider, and OTP Mobil, a fully owned subsidiary of OTP Bank, an independent financial service providers in the Central European region, announced the launch of a new strategic partnership.
The partnership will combine OTP Mobil's digital payment services technology with VCC Live's proprietary contact center services solutions, offering customers a comprehensive payment solution. The combined technology can be quickly implemented and deployed without significant IT support.
Dr. Al-Absi Gaber Seif, deputy CEO of OTP Mobil said: "It is very important that customers have to make a decision about the payment and also execute it within a 5-minute timeframe. This can only be achieved if we offer a secure and convenient solution to them. Our pilot projects proved that the combined solution of VCC Live and OTP Mobil can provide both of these attributes to our customer base."
"Since the rollout of VCC Live Pay in 2016," Szabolcs Toth, Managing Director of VCC Live stated, "clients have reported that up to 30% percent of their customers use it to make payments during phone calls. With the new Recurring Payments function, this number is certain to rise. This feature provides the fastest solution for arranging monthly payments, including insurance-, subscription-, and utility-fees, as well as debt collection and donations. We look forward to working with OTP Mobil to professionally support our customers."
Posted by Veronica Silva Cusi, news correspondent
About VCC Live:
VCC Live, formerly known as Virtual Call Center, is an innovative cloud-based contact centre technology company focusing on the global market. Its technology is utilized in 32 countries and its customers can initiate calls to 92 countries worldwide.
Published: Wednesday, October 4, 2017
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