News : vCloudx Enters Into a Strategic Partnership with Vion Consulting
Nodia, India, May 7, 2019 - vCloudx Pte Ltd, a communication platform provider, announced its strategic partnership with Vion Consulting, a provider of customer experience management solutions. The new partnership will allow businesses to move away from the traditional IVR into an engaging and customisable Interactive Video-enabled Visual Response (IV2R) system.
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"As more and more consumers move online, businesses are finding new ways to engage customers and provide immediate advice, support, and resolution without losing the personal touch. Embedding high-quality video calls into customer engagement workflow provides an enhanced user experience when compared to the traditional contact centres or Interactive Voice Response (IVR) systems that lack face-to-face engagement," said Pankaj, CEO and founder of vCloudx Pte Ltd.
"We are delighted with this partnership as it helps to differentiate ourselves from the rest of the contact centre software providers by offering a more interactive and contextual customer engagement using vCloudx’s real-time video communication platform. The visual display of a more granular self-service option and personalised video calls to the call centre at any point during the interaction drastically improves customer experience," said Sumit Dhar, CEO and founder of Vion Consulting.
Posted by Veronica Silva Cusi, news correspondent
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vCloudx, a real-time communication platform provider, develops and manages the EnableX platform. Equipped with feature-rich APIs, it allows developers to easily and rapidly integrate live video, voice, messaging communication into websites and applications. Its carrier-grade, scalable and modular design platform provides developers with the creative freedom to pick and choose the calling or broadcasting features while ensuring low latency and high reliability. vCloudx is headquartered in Singapore with offices in India and Japan.
Published: Thursday, May 9, 2019
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