News : Vector Capital Completes Acquisition of Aspect Software
San Francisco, CA, USA, Feb 4, 2019 -- Vector Capital, a private equity firm specializing in transformational investments in established technology businesses, announced the successful completion of its acquisition of Aspect Software, Inc. ("Aspect"), a provider of fully integrated customer engagement, workforce optimization, and self-service omni-channel solutions.
In connection with the closing, Patrick Dennis, Operating Executive at Vector Capital, has been named President and Chief Executive Officer of Aspect, and Chris DeBiase has been named Chief Financial Officer.
As an Operating Executive at Vector Capital, Mr. Dennis led the Aspect acquisition process alongside Vector’s investment team. He has a twenty-year track record of leadership in the technology sector, including serving as President and CEO of Guidance Software and has held senior executive roles at EMC and Oracle.
Mr. DeBiase brings 20 years of software and technology industry experience to Aspect, having served as a CFO for a number of private equity-owned software companies. He most recently served as CFO of Vertafore and prior to that served as CFO at Vector Capital-owned Corel Corporation.
"We are pleased to complete this acquisition and welcome Patrick and Chris to the team," said Andy Fishman, Managing Director at Vector Capital. "We look forward to supporting management on the tremendous opportunity in the growing customer engagement and call center space."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer’s Expectations
More Editorial From Aspect Software
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Tuesday, February 5, 2019
2020 Buyers Guide Speech Technology
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...