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News : Vector Capital Completes Acquisition of Aspect Software

#contactcenterworld, @AspectSoftware

San Francisco, CA, USA, Feb 4, 2019 -- Vector Capital, a private equity firm specializing in transformational investments in established technology businesses, announced the successful completion of its acquisition of Aspect Software, Inc. ("Aspect"), a provider of fully integrated customer engagement, workforce optimization, and self-service omni-channel solutions.

In connection with the closing, Patrick Dennis, Operating Executive at Vector Capital, has been named President and Chief Executive Officer of Aspect, and Chris DeBiase has been named Chief Financial Officer.

As an Operating Executive at Vector Capital, Mr. Dennis led the Aspect acquisition process alongside Vector’s investment team. He has a twenty-year track record of leadership in the technology sector, including serving as President and CEO of Guidance Software and has held senior executive roles at EMC and Oracle.

Mr. DeBiase brings 20 years of software and technology industry experience to Aspect, having served as a CFO for a number of private equity-owned software companies. He most recently served as CFO of Vertafore and prior to that served as CFO at Vector Capital-owned Corel Corporation.

"We are pleased to complete this acquisition and welcome Patrick and Chris to the team," said Andy Fishman, Managing Director at Vector Capital. "We look forward to supporting management on the tremendous opportunity in the growing customer engagement and call center space."

#contactcenterworld, @AspectSoftware

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Aspect Software:
Company LogoAspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
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Today's Tip of the Day - How To Choose Speech Recognition

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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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