News : Vectren Extends Call Center Hours
Dayton, OH, Oct 1, 2014 -- In preparation for the upcoming heating season, Vectren Energy Delivery (Vectren) is extending its call center support hours for the month of October. October is traditionally a very active month for natural gas customers who are preparing for colder temperatures by reconnecting gas service or inquiring about energy assistance programs.
Currently, customers can call and speak to a customer service specialist Monday through Friday from 7 a.m. to 7 p.m. In addition to the regular service hours, customer service specialists will be available Saturdays in October from 8 a.m. until noon. Customers also have the option of utilizing live web chat for customer service assistance.
"It is important to increase our flexibility during this busy season," said Colleen Ryan, president of Vectren Energy Delivery of Ohio. "As we prepare to enter the heating season, we often see higher than normal call volumes during regular business hours and are offering the seasonal Saturday hours as a benefit to our customers."
For more information or to access Vectren’s self-service options, including billing and payment options, rebates on energy efficient appliances, energy conservation tips and account information, visit our website.
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About Vectren Energy Delivery:
Vectren provides gas and/or electricity to more than one million customers in adjoining service territories that cover nearly two-thirds of Indiana and west-central Ohio.
Published: Thursday, October 2, 2014