News : Vectren Extends Call Center Hours
Dayton, OH, USA, September, 2016 -- In preparation for the upcoming heating season, Vectren Energy Delivery (Vectren) is extending its call center support hours for the month of October.
October is traditionally a very active month for natural gas customers who are preparing for colder temperatures by reconnecting gas service or inquiring about energy assistance programs. Currently, customers can call and speak to a customer service specialist Monday through Friday from 7 a.m. to 7 p.m.
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In addition to the regular service hours, customer service specialists will be available Saturdays in October from 8 a.m. until 1 p.m. Customers also have the option of utilizing live web chat for customer service assistance.
"Flexibility during this busy season is very important as we often experience higher-than-normal call volumes during regular business hours, particularly on Mondays," said Colleen Ryan, president of Vectren Energy Delivery of Ohio. "As we prepare to enter the heating season, we encourage customers to get a head start on reconnecting their service to avoid and hopefully reduce wait times."
Community action agencies will begin taking applications for all energy assistance programs on Nov. 1.
Posted by Veronica Silva Cusi, news correspondent
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About Vectren Energy Delivery:
Vectren provides gas and/or electricity to more than one million customers in adjoining service territories that cover nearly two-thirds of Indiana and west-central Ohio.
Published: Wednesday, October 5, 2016
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