News : Vee24 Extends Live Video Assistance Solution to New Channels
Cambridge, Mass., June 24, 2014 -- Vee24, a provider of live video assistance solutions to brands, announces the immediate availability of the VeeStudio Software Development Kit (SDK) for iOS and Android, as well as VeeAssist , a new co-browsing product designed to enhance call center satisfaction. The two additions further enhance the company’s VeeStudio multichannel product suite: VeeAssist expands the company’s assisted selling solutions, including live video help, from the Web to now also support traditional telephony-based call center engagements, while the mobile toolkit extends its live help solution into brands’ iOS and Android mobile applications.
"Our goal is to allow brands to deliver a consistent high-quality, person-to-person customer experience across all their channels," says James Keller, CEO, Vee24. "With these additions to our ecommerce engagement suite, we’re offering companies an opportunity to deliver a more valuable and enhanced customer experience that will result in happier customers and more sales. In a price-driven world, our product suite enables retailers and brands to differentiate themselves on the quality of the customer experience, while supporting mobility and enterprise call center needs, such as security, scalability and reporting."
"It's often difficult to describe products to customers over the phone. VeeAssist allows our traditional call center representatives to seamlessly take customers into a co-browsing session on their smartphone, tablet or PC, delivering a much richer experience that is undoubtedly improving our overall sales performance," said Graham Mould, web sales director of DFS. "Using Vee24’s video assistance platform on our website has been a great benefit to our customers and we’re excited to now offer a similar experience on our phone-based customer engagements. In addition, the VeeStudio mobile toolkit opens up a world of possibilities for us to apply the power of the Vee24 live video assistance technology from our mobile application."
Posted by Veronica Silva Cusi, news correspondent
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Vee24 is the live video assistance solution trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web-, app-, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales. Customers include Audi, DFS, Fox Sports, Isabella Oliver, Jaguar Land Rover, Mattress Firm, Regus, Road Runner Sports, Schuh and Vodafone. The company is headquartered in Boston, Mass., with European operations in Manchester, England.
Published: Thursday, June 26, 2014