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News : Veeva Expands Relationship with Accenture to Help Customers Transition to Vault CRM

#contactcenterworld, @veevasystems, @Accenture

Pleasanton, CA, USA, May 2, 2023 - Veeva Systems (NYSE: VEEV) announced an expansion of its business partnership with Accenture to help life sciences companies drive new commercial innovation with Veeva Vault CRM. As companies move to Vault CRM, they have the opportunity to optimize processes to meet the requirements of omnichannel engagement models and today's therapies.

"Accenture is taking its long-standing business partnership with Veeva to new heights by jointly helping our clients reimagine and leverage next-generation commercial capabilities," said Ray Pressburger, managing director and global life sciences commercial practice lead at Accenture.

Veeva and Accenture have supported customers together for over a decade. The expanded relationship is focused on helping Veeva customers in key areas in their move to Vault CRM including migration approach and timing, business process optimization, and leveraging Veeva's existing capabilities and new innovations, such as Vault CRM Service Center and Vault CRM Bot.

"We are excited to expand our long-standing business partnership with Accenture to help our mutual customers optimize customer engagement and gain full advantage of the depth and breadth of Vault CRM," said Tom Schwenger, president and chief operating officer at Veeva. "We are connecting sales, medical, and marketing teams with the right software and data foundation to achieve commercial excellence."

#contactcenterworld, @veevasystems, @Accenture

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

 


About Veeva Systems:
Company LogoVeeva Systems is focussed in cloud-based solutions for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has over 90 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Founded in 2007, Veeva is a privately held company headquartered in the San Francisco Bay Area, with offices in Philadelphia, Barcelona, Paris, Beijing, Shanghai, and Tokyo.
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About Accenture:
Company LogoAccenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Thursday, May 4, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
 

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