News : Vega Outsources Call Centre
Dnipropetrovsk, Ukraine, April 19, 2016 -- Ukrainian telecommunications group Vega has outsourced its call-centre activities. International company Global Bilgi has become a partner of the operator and will take over 178 staff at the call centre.
They will support customers of Vega from premises of Global Biligi in Dnipropetrovsk, Lviv and Kharkiv.
Posted by Veronica Silva Cusi, news correspondent
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About Turkcell Global Bilgi:
Turkcell Global Bilgi was established as a Turkcell Group company in 1999 and provides services with a total of 18 locations, including 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity of 7.500. In addition to Turkcell Global Bilgi's extensive experience in the telecom industry, the company provides services with its expertise in the public sector, finance, energy and retail industries and for a wide customer portfolio. With customer experience focused industrial solutions, the company creates value in the fields of customer services, customer acquisition, telesales, technical support, customers retention and loyalty, collections, customer information management and analysis. Turkcell Global Bilgi manages customer experience via various channels such as face to face (F2F), Telephone, Audio, Automated Response Systems (IVR & IVVR), web chat, E-mail, SMS, Web, and Social Media. By sharing business goals to increase customer satisfaction scores, sales and collections and to reduce costs with value-based pricing models, Turkcell Global Bilgi acts as a strategic business partner with its industry expertise. Its clients are able to focus more on their core business while their operational costs have been decreased or kept under control.
Published: Wednesday, April 20, 2016