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News : Vega Outsources Call Centre
Dnipropetrovsk, Ukraine, April 19, 2016 -- Ukrainian telecommunications group Vega has outsourced its call-centre activities. International company Global Bilgi has become a partner of the operator and will take over 178 staff at the call centre.
They will support customers of Vega from premises of Global Biligi in Dnipropetrovsk, Lviv and Kharkiv.
Posted by Veronica Silva Cusi, news correspondent
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About Turkcell Global Bilgi:
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity of 8.000. In addition to Turkcell Global Bilgi's experience in the telecom industry, the company provides services in finance, energy, public sector and retail industries and for a wide customer portfolio. With customer experience focused industrial solutions, the company creates value in the fields of customer services, customer acquisition, telesales, technical support, customers retention and loyalty, collections, customer information management and analysis. Turkcell Global Bilgi manages customer experience via various channels such as Face to Face (F2F), Telephone, Audio, Automated Response Systems (IVR & IVVR), Web chat, E-mail, SMS, Web, new generation customer experience platform BiP and Social Media.
Published: Wednesday, April 20, 2016