News : Vembu Technologies Selects Ameyo to Power Customer Experiences
Gurgaon, India, Aug 5, 2015 -- Ameyo, a provider in contact center technology and omnichannel customer experience, announced that Vembu Technologies, provider of software and cloud services for data protection, disaster recovery and CRM, has chosen Ameyo Contact Center Technology to add intelligence to its outbound dialing strategy. Vembu Technologies deployed Ameyo platform to provide customers an intuitive, guided and cohesive customer journey while easily onboarding new clients.
The India based solutions provider was previously using a PBX solution for their dialing process. The company was encountering problems in voice quality when interacting with customers, and were lacking proper reporting functionality to analyse and review the performance of their operations. This led them to search for an intelligent contact center technology that was capable of automating the entire dialing process, and powering customer support and inside sales operations.
Ameyo Preview Dialer currently powers both inbound and outbound calling processes of Vembu Technologies. Inbound calling campaigns primarily facilitates customer support, and outbound calling powers lead generation and information dissemination (during software implementation).
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Your Outsourced Service Provider
About Vembu Technologies:
Vembu provides Backup and Disaster Recovery software for Virtual data center.
Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Published: Friday, August 7, 2015