Montego Bay, Jamaica and Southend-on-Sea, UK, Sept 13, 2021 -- Ventrica, a multilingual customer service provider is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring English language customer service support.
Dino Forte, CEO & Founder, Ventrica commented: "We chose Jamaica because of its strong synergy with British and Western culture, the ease of doing business, it’s highly educated and English-speaking workforce, competitive costs and quality infrastructure. It is also a highly experienced BPO destination already servicing global brands. Montego Bay has a solid reputation as a hub for BPO operations in Jamaica due to the availability of good contact centre space, great staff, a solid and stable communications and technology infrastructure and let’s not forget, great beaches. All these things combined convinced us to expand into Jamaica.
We are grateful for the strong support we have received from the Jamaican Government - JAMPRO, The Department of International Trade and the British High Commission."
Acting British High Commissioner to Jamaica, Daniel Shepherd commented: "UK investment in Jamaica continues to diversify as Ventrica becomes the first British-based BPO to set up shop in Jamaica, providing hundreds of needed jobs in a time of uncertainty. It is a positive signal to prospective investors looking at this market. Our trade team in Kingston played its part and is here to provide valuable expertise and help to forge linkages that will add value to both our economies."
Norman Naar, Vice-President from JAMPRO added: "We are pleased with Ventrica’s announcement to launch in Jamaica. Having supported their decision-making process, over the past five months, we are confident their presence in Jamaica will be a success.
In addition to a commitment to global expansion, Ventrica is investing heavily in the very latest digital communication technologies and is currently working on a new multilingual hub in Europe to further expand and continue to grow language capability.
Posted by Veronica Silva Cusi, news correspondent
About Ventrica Ltd:
At Ventrica we help businesses to increase revenue through direct sales, appointment setting and lead generation. We assist mainly “Blue Chip” organisations with B2B and B2C customer acquisition, retention and development. We also specialise in media response, both voice and email for companies advertising in both B2B and B2C environments, including press, DRTV, Radio, Web and other media.
Published: Wednesday, September 15, 2021
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