Southend-on-Sea, UK, Nov 28, 2022 -- Ventrica, a customer and employee experience partner of choice for many blue-chip organisations, is pleased to announce the appointment of Ray Biggs as its new Chief Operating Officer. Ray will take over as COO and will be responsible for overseeing Ventrica’s ongoing international operations and its global operating procedures throughout its Shared Services function. Ray will report directly to CEO, Iain Banks.
Ray joins Ventrica having spent all his career in Customer Experience roles across many industries and brands, notably Npower, Argos, Sainsbury’s and most recently Head of Customer Care for the John Lewis Partnership.
Ray brings tremendous experience to the Ventrica Team. His experience encompasses in-house operations, home working teams, and managing large outsourced teams, both onshore and offshore. Ray also brings a track record of large change programmes across people, process, and technology.
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Ray commented, "I am absolutely thrilled to be joining Ventrica at such an exciting time, their passion for creating great customer experiences through great employee experiences is something I can’t wait to be a part of. I am really looking forward to supporting the team through some ambitious growth plans and helping to deliver amazing experiences for our customers."
Iain Banks, CEO, added; "We are absolutely thrilled to have been able to bring such a well-respected industry leader of Ray’s experience and skills to Ventrica. Ray’s extensive knowledge of the global BPO and CX space will allow us to build on the supercharged growth of 2022 and the already confirmed new business plans for next year.
Ray will be a tremendous contribution to the business, our colleagues and clients. This appointment cements Ventrica’s Executive Committee and Senior Leadership team and demonstrates our continued ambitions in the marketplace."
Posted by Veronica Silva Cusi, news correspondent
About Ventrica Ltd:
At Ventrica we help businesses to increase revenue through direct sales, appointment setting and lead generation. We assist mainly “Blue Chip” organisations with B2B and B2C customer acquisition, retention and development. We also specialise in media response, both voice and email for companies advertising in both B2B and B2C environments, including press, DRTV, Radio, Web and other media.
Published: Tuesday, November 29, 2022