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News : Ventrica Launches Digital Multilingual Bureau (DMB)

#contactcenterworld, @ventrica

Southend on Sea, England, June, 2021 -- Outsourced customer management provider Ventrica announced the launch of DMB its new Digital Multilingual Bureau designed to support fast-growth businesses who require low risk multilingual and digital customer service support as they launch and expand into new territories.

Traditional bureau services in Europe and in particular the UK have long been associated with low-value and voice-only transactional outcomes which typically fail to meet the needs and aspirations of growing organisations.


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Ventrica COO Stephen West commented. ‘One of the challenges companies face when launching in the UK and Continental Europe is the initial low volume of customer contacts that means allocating dedicated staff can prove to be expensive and quite often commercially unviable. Our DMB provides an ideal incubator customer support solution that allows enquiries to be handled on a ‘pay as you go’ basis until such time as the volume of contacts merits allocating dedicated staff, at which point we can transition the service. With each of our DMB advisors working on behalf of just a handful of clients, our shared services approach provides a semi-dedicated hybrid solution that ensures a much higher quality of service than would be expected from a traditional bureau. Our DMB not only provides multilingual support for expansion into new territories but also for testing new digital channels and supporting temporary and seasonal peaks’.

#contactcenterworld, @ventrica

Posted by Veronica Silva Cusi, news correspondent
Source: https://ventrica.co.uk


About Ventrica Ltd:
Company LogoAt Ventrica we help businesses to increase revenue through direct sales, appointment setting and lead generation. We assist mainly “Blue Chip” organisations with B2B and B2C customer acquisition, retention and development. We also specialise in media response, both voice and email for companies advertising in both B2B and B2C environments, including press, DRTV, Radio, Web and other media.
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Today's Tip of the Day - Filter Contacts

Read today's tip or listen to it on podcast.

Published: Monday, June 21, 2021

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2023 Buyers Guide Payment Services

 
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Branch Employer Payments Platform - Earned Wage Access
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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PayGuard

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Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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