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News : Ventrica to Provide Outsourced Customer Service for Purplebricks
Southend, UK, 19th March 2014 -- Outsourced contact centre Ventrica, which provides customer contact services, has been selected by Purplebricks.com, the 24/7 estate agent that combines the human face of the estate agency model with a unique, interactive digital approach.
James Hearne, Head of Customer Experience at Purplebrickscommented, "We are launching a fully interactive, 24/7 property platform that allows our customers to oversee every aspect of their transaction as it happens. They can access this service at any time of the day or night, at the touch of a button, without being restricted to the traditional estate agent’s opening hours. To support our customers we wanted a team of experts within our Central Property Centre who could provide support to our customers 24 hours a day, 7 days a week. We evaluated a number of options including delivering the service in-house or using an outsource partner."
Hearne continues, "Ventrica were initially recommended to us and after a number of visits to their Southend operation we were convinced they would be the right partner for Purplebricks. What stood out most for us was the quality of staff, their "can-do" attitude, flexibility, integrity and determination to deliver the best possible service to our customers. This made our decision to partner with Ventrica very easy indeed!"
Ventrica will support all the Central Property Centre activity for Purplebricks customers within the UK on a 24/7 basis. They will support all the company’s products and services and help its customers achieve their aim of selling, buying, renting or letting their property. Experts within Ventrica will support all aspects of the service. On occasion they will also make outbound calls to third party partner companies and local experts in the field to ensure that the service is delivered smoothly.
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About Ventrica Ltd:
At Ventrica we help businesses to increase revenue through direct sales, appointment setting and lead generation. We assist mainly “Blue Chip” organisations with B2B and B2C customer acquisition, retention and development. We also specialise in media response, both voice and email for companies advertising in both B2B and B2C environments, including press, DRTV, Radio, Web and other media.
Published: Thursday, March 20, 2014