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News : Veracity Networks Announces Cloud Connected PSTN for Cisco Webex Calling

#contactcenterworld, @veracitynet, @Cisco

Salt Lake City, UT, USA, July 29, 2020 -- Veracity Networks announces Cloud Connected PSTN (CCP) for Cisco Webex Calling. This new offering provides customers with an enterprise-class voice service delivered over Veracity's private tier-one voice and data network. Webex Calling is part of Cisco's complete collaboration suite which includes messaging, meetings, team collaboration and contact centers.

"Being authorized to deliver CCP is an incredible accomplishment for our team," said Drew Peterson, Founder and President at Veracity Networks. "We're excited to work closely with Cisco partners to provide their customers an exceptional experience with competitive pricing." Veracity Networks, a leading provider of enterprise-grade Internet, voice, and cloud UC services, now offers companies based in North America local dial tone services domestically and internationally. In addition, Veracity Networks now provides branch office support to regions around the world, including Australia, Europe, and Asia. With this new CCP offering and their private cloud IP network peered with over 200 carriers, customers from every area of the globe will now have an efficient and reliable option for Public Switch Telephone Network (PSTN) in the cloud.

Veracity Networks now equips Cisco Value Added Resellers (VARs) with the ability to deliver a global cloud native solution for their customers with one partner relationship. 

#contactcenterworld, @veracitynet, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Veracity Networks:
Company LogoVeracity Networks operates as a CLEC providing companies voice, unified communications, cloud contact center, network connectivity, and SD-WAN both domestically and internationally. In 2018, Veracity was named Cisco's Cloud Contact Center Partner of the Year. Veracity is currently one of the only Cisco Service Providers that have fully integrated their telecom services into both the Webex Calling and Contact Center platforms. With 18 years of experience deploying voice, network and cloud solutions, Veracity inspires customer loyalty, reliability, and responsiveness.
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About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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More Editorial From Veracity Networks

Published: Thursday, July 30, 2020

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2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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