News : Veracity Networks Launches Cloud Contact Center Offering Powered By BroadSoft
Gaithersburg, MD, USA, April, 2017 -- BroadSoft, Inc. (NASDAQ: BSFT), a global unified communication as a service (UCaaS) and collaboration provider, announced that Veracity Networks, a facilities-based telecommunications provider, has selected the BroadSoft Business CC-One application to power its cloud contact center offering for business customers.
CC-One is an omni-channel contact center solution that enables, and empowers, businesses to create customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution.
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"Integrating Veracity Networks’ solution with BroadSoft Business’ CC-One and UC-One applications creates a significant differentiator from other market solutions, forever changing the paradigm of separately procuring and implementing contact center and unified communications – a prospect too costly and complex for the typical SMB," said Drew Peterson, Chief Revenue Officer, Veracity Networks. "BroadSoft is a leader in the industry with its cloud experience and market share, and Veracity is thrilled to launch an affordable and customizable contact center offering allowing us to serve SMB customers, with the flexibility to move upmarket to meet enterprise requirements."
"As a native cloud solution, CC-One lowers the cost of ownership for contact centers, replacing the need for expensive, complex and inflexible on-premise systems and can also easily be integrated with existing on-premise systems and outsourced contact centers to support hybrid environments and a graceful migration of premises-based agents to a cloud solution," adds Arnab Mishra, vice president, BroadSoft Contact Center. "Veracity Networks shared our commitment to bringing next generation cloud solutions to market that transform business and contact center operations."
#contactcenterworld, @broadsoftnews, @veracitynet
Posted by Veronica Silva Cusi, news correspondent
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BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
Published: Friday, April 7, 2017
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