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News : VereQuest Launches e-Learning Suite to Address Growing Customer Expectations and Support Work-at-Home Agents

#contactcenterworld

Toronto, ON, Canada, Aug 5, 2020 -- VereQuest, ab Outsourced Quality Assurance company for contact centers in North America, is excited to announce the release of Contact Center Check-Up™ – a series of e-learning modules designed specifically for the challenging contact center environment and the people who work there.

"The rise of Work-at-Home agents makes classroom instruction prohibitive and online learning a must for new agents," said Sharon Oatway, President & Chief Experience Officer at VereQuest. "We are also seeing a renewed focus on lifting the performance of existing teams. Customer expectations are increasing and managing these expectations (and the emotion that comes with them) is critical. The ability to empathize and take ownership of a customer’s issue is a must for any contact center agent wanting to rise to the occasion."

"Given our work in the outsourced quality monitoring arena, we’ve been able to tap into what resonates with customers", says Oatway. "We understand that no two environments are the same. That’s why each Contact Center Check-Up™ module can be customized to your unique environment and hosted on your own internal Learning Management System."

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"As with any new initiative, the quality of the Contact Center Check-Up™ program is best measured by improvement in sales and customer satisfaction results," says Oatway. "By selecting modules that are aligned with the branded experience you are looking for, you can jump-start results improvement in as little as 4-8 weeks."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.benzinga.com


About VereQuest Inc.:
Company LogoVereQuest is best known for our independent, third party quality monitoring for contact centers that delivers short-/long-term results. Our proprietary approach to evaluating your customer’s experience helps your internal teams focus on what matters most to customers. Our high quality coaching support coupled with online training sustains performance. Cross-channel monitoring – Calls, Emails, Web Chat – makes it possible to focus on key areas of opportunity. Highly recommended by several long-term, clients, each global brands. An essential tool for any company who outsources their contact center. An important resource to ensure your internal QM is aligned with your customers' perception of service.
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Today's Tip of the Day - Do You Really Look After Your Best Customers?

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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