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News : Vergent LMS Announces New Communications Capability Powered by TCN

#contactcenterworld, @tcn

Ridgeland, MI, USA, May, 2022 -- Vergent LMS, a fintech lending platform, announced that it is partnering with TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies. Together the companies are providing a communications tool integration that will more easily connect lenders with borrowers via the Vergent platform.

Vergent will leverage TCN’s omnichannel communication platform to streamline loan communications, creating better experiences for its lenders and their borrowers. Lenders and borrowers will be able to select their preferred method of communication – phone, SMS, emails, chat tools and more – making the lending experience more customized to everyone’s needs.

"Communicating with customers can be one of the hardest aspects of any business," said Darrin Bird, executive vice president of operations at TCN. "There is no one-size-fits-all approach that works for everyone, so offering a variety of customer communication channels is critical. We are happy to team up with Vergent to help them offer the ability for their customers to achieve the highest level of customer satisfaction possible."

According to Experian, consumer debt has increased by 31% since 2010. With this increase of debt, it is even more important that borrowers are informed on the status of their loans. This new feature will work across all active accounts to send borrowers loan payment reminders through their preferred channels, decreasing the rate of delinquent customers. TCN will be fully integrated, allowing borrowers to easily access communication tools directly from the Vergent platform.

"We always strive to give Vergent customers the best service possible, and these new methods of communicating with lenders and borrowers will be sure to lead to an overall better lending experience," said Scott Putnam, CEO of Vergent. "TCN’s omnichannel communications technology gives our lenders and their borrowers greater flexibility when communicating and allows for better access to important loan information."

The partnership came as a result of their relationships with Outsourcing Solutions Group (OSG), a consortium of independent accounts receivable service providers who collaborate to provide clients with comprehensive solutions.

"We are excited about the possibilities that come from bringing the TCN communications platform together with Vergent LMS," said Louis Nash, OSG Founder and Managing Partner. "This collaboration creates several "industry-first" innovations that we believe are setting the standard for future communications between lenders and their customers."

#contactcenterworld, @tcn

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About TCN:
Company LogoA Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
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About Vergent LMS:
Vergent Loan Management Software (Vergent LMS) provides an omnichannel lending solution for lending institutions and financial services organizations. Based out of Texas and Mississippi, Vergent offers an end-to-end solution for consumer, small-dollar, auto and online lenders. Founded in 2006, the company serves lenders in the U.S., Canada, Mexico, and Central America. With over $690 billion serviced and 20,000 active users, Vergent offers lenders an intuitive software that seamlessly adapts to any business.Company Profile Page

Today's Tip of the Day - Let Your Agents Do the Talking

Read today's tip or listen to it on podcast.

Published: Friday, May 20, 2022

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2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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