Ridgeland, MI, USA, May, 2022 -- Vergent LMS, a fintech lending platform, announced that it is partnering with TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies. Together the companies are providing a communications tool integration that will more easily connect lenders with borrowers via the Vergent platform.
Vergent will leverage TCN’s omnichannel communication platform to streamline loan communications, creating better experiences for its lenders and their borrowers. Lenders and borrowers will be able to select their preferred method of communication – phone, SMS, emails, chat tools and more – making the lending experience more customized to everyone’s needs.
"Communicating with customers can be one of the hardest aspects of any business," said Darrin Bird, executive vice president of operations at TCN. "There is no one-size-fits-all approach that works for everyone, so offering a variety of customer communication channels is critical. We are happy to team up with Vergent to help them offer the ability for their customers to achieve the highest level of customer satisfaction possible."
According to Experian, consumer debt has increased by 31% since 2010. With this increase of debt, it is even more important that borrowers are informed on the status of their loans. This new feature will work across all active accounts to send borrowers loan payment reminders through their preferred channels, decreasing the rate of delinquent customers. TCN will be fully integrated, allowing borrowers to easily access communication tools directly from the Vergent platform.
"We always strive to give Vergent customers the best service possible, and these new methods of communicating with lenders and borrowers will be sure to lead to an overall better lending experience," said Scott Putnam, CEO of Vergent. "TCN’s omnichannel communications technology gives our lenders and their borrowers greater flexibility when communicating and allows for better access to important loan information."
The partnership came as a result of their relationships with Outsourcing Solutions Group (OSG), a consortium of independent accounts receivable service providers who collaborate to provide clients with comprehensive solutions.
"We are excited about the possibilities that come from bringing the TCN communications platform together with Vergent LMS," said Louis Nash, OSG Founder and Managing Partner. "This collaboration creates several "industry-first" innovations that we believe are setting the standard for future communications between lenders and their customers."
Posted by Veronica Silva Cusi, news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
About Vergent LMS:
Vergent Loan Management Software (Vergent LMS) provides an omnichannel lending solution for lending institutions and financial services organizations. Based out of Texas and Mississippi, Vergent offers an end-to-end solution for consumer, small-dollar, auto and online lenders. Founded in 2006, the company serves lenders in the U.S., Canada, Mexico, and Central America. With over $690 billion serviced and 20,000 active users, Vergent offers lenders an intuitive software that seamlessly adapts to any business.
Published: Friday, May 20, 2022
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall