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News : VeriCall Named Best in The World with Two GOLD Awards in the Global Top Ranking Performers Ceremony from CCW

#contactcenterworld, @call_veri

London, UK, March 2, 2021 -- VeriCall Ltd today announces that it has been recognized as the Best in the World with two GLOBAL GOLD awards at the 15th Top Ranking Performers Awards from Contact Center World for ‘Best Contact Centre (Outsourced)’ and ‘Best In Customer Service’. The 2020 Awards, which were given out on Feb 25th at an international online event, attracted more than 2000 entries from over 70 nations.

In addition, VeriCall CEO Adam Taylor personally received the Industry Champion award.

"Once again, I am more than delighted that the work VeriCall does on behalf of its customers has been recognized at the highest level in these prestigious awards – and this time we competed and won in a Global arena after winning our recent EMEA GOLD Awards. Two company Golds as Best In The World reaffirm what I have always known - that VeriCall’s staff are the best at what they do!" said VeriCall CEO Adam Taylor.

"The personal award of Industry Champion is also wonderful to receive, but I could not have achieved it without everyone else at VeriCall who have been crucial in enabling me to implement my vision for the company." he concluded. Notes:

VeriCall is a UK based BPO that brings people and technology together with innovative and intuitive BPO solutions to serve businesses of all sizes. Started in 2017, VeriCall provides skilled agents coupled with best-in-class technology to deliver PCI Compliant, AI powered and Omni-Channel solutions throughout the UK and beyond. With an Engagement hub in Fife, Scotland, VeriCall currently employs some 400+ people.

The 2020 Top Ranking Performers Awards attracted over 2000 entries from over 70 nations. Now in its 15th year, these awards are regarded by many as the most prestigious awards in the industry and a few even refer to them as being like the Olympics for our industry as it's not just company competing against the company, but nation against nation!

The Top Ranking Performers Awards are the ultimate industry awards for the contact center industry and are exclusively available from ContactCenterWorld.com - the Global Association for Contact Center & Customer Engagement Best Practices with around 205,000 members in 200 countries.

About Contact Center World The association is the World’s largest association for Contact Center & CX professionals with over 205,00 professional members. ContactCenterWorld.com was founded in 1999 and runs the largest awards program for our industry, the highest rated events, offers networking for members, has over 40,000 documents online and offers daily tips, benchmarking data, employee engagement and customer experience programs.

#contactcenterworld, @call_veri

Posted by Veronica Silva Cusi, news correspondent
Source: https://vericallsolutions.com


About VeriCall:
Company LogoVeriCall Ltd is an outsource contact centre specialising in subscription sales and customer management. With 10 years experience managing Pay-TV contact centre solutions including event based solutions, Vericall can help you deliver customer service while driving revenue with sales through service. At VeriCall’s Engagement Hub we provide you with solutions that can work with any size of company from Micro to SME to Enterprise.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Ask How Can I Help..

Read today's tip or listen to it on podcast.

Published: Wednesday, March 3, 2021

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

New 2021 Membership

About us - in 60 seconds!

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Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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