Login to Network
#contactcenterworld, @Verint, @8x8
Melville, NY & Campbell CA. USA, Jan 25, 2021 -- Verint(R) Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company™, and 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide.
"As a retail organization, we rely heavily on accurate real-time data," said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters, Inc., a leading lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands. "With 8x8 and Verint now integrated, Urban Outfitters' Information Technology team can continue to provide to our Contact Center Management team the best experience to manage employees and the intra-day information that results in the highest quality customer experience."
Verint is a global provider in customer engagement, with offerings to enable organizations and empower their teams to engage more effectively with customers in the contact center, branch, and back office. 8x8 is a provider in the Unified Communications as a Service (UCaaS) and Contact-Center-as-a-Service (CCaaS) sectors. The company’s cloud communications and contact center solution integrates business communications, collaboration, customer and workforce engagement, omnichannel routing and analytics to deliver employee and customer experiences.
Through this partnership, 8x8 Contact Center customers will benefit from a single source for cloud-based contact center solutions and deep integrations to Verint’s Workforce Management.
"Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions," says Dave Sipes, CEO at 8x8, Inc. "These integrations support our ‘operate-from-anywhere’ approach—enabling organizations with contact centers of all sizes as well as those looking for a single-vendor integrated communications and contact center solution to easily collaborate and connect agents, employees and customers."
"The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes," says Verint’s Dan Bodner, CEO. "The integration gives 8x8 customers access to Verint's innovative cloud applications that drive elevated customer and employee experiences."
#contactcenterworld, @Verint, @8x8
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Verint:
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Tuesday, January 26, 2021
| 3.) |  Execute automated actions based on words spoken by your customer. Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights. Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer. Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call. PH: 8005771872 https://www.calltrackingmetrics.com/analytics-and-reporting/conversation-analytics/keyword-spotting/ |
| 4.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 9.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall