Melville, NY, USA, Oct 17, 2018 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced an expanded partnership with Connex Telecommunications, Inc. ("CTI"), a Canadian telecommunications provider. The partnership gives Connex the ability to offer a broader range of Verint solutions, both on premises and in the cloud, to its customers.*
Partners with Verint since 2014, Connex has offered Verint Workforce Engagement as part of the contact center solutions Connex provides its customers. The newly expanded, strategic relationship provides Connex the ability to implement, integrate and support Verint’s broader Customer Engagement portfolio for enterprises across Canada.
"We have doubled-down on our business strategy with Verint and their solutions, and we are committed to bring further value to our customers," says Sayan Navaratnam, CEO, Connex. "This newly expanded partnership will provide greater value for our existing and future customers, augmenting and enhancing our core services. I am confident that together we will substantially improve our ability to address a growing variety of customer needs, dramatically expanding our market share."
"This expanded partnership will allow us to provide exponential operational efficiency for call centers, back office and branch locations across a broad range of industry verticals for companies of all sizes throughout the Canadian market," says Verint’s Jonathan Lerner, SVP and GM of Americas sales. "We look forward to the benefits this expanded partnership can give Canadian organizations in helping new and existing customers simplify, modernize and automate their operations to reduce costs, increase customer satisfaction and brand loyalty."
Posted by Veronica Silva Cusi, news correspondent
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Connex Telecommunications Inc. (CTI):
CTI is a Canadian National Telecommunications provider which engineers, designs, implements and services end to end telecommunications solutions.
Published: Friday, October 19, 2018
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