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News : Verint and Vidyo Collaborate
Melville, NY & Hackensack, NJ, USA, Aug 26, 2015 -- Verint Systems Inc. (NASDAQ: VRNT) and Vidyo, Inc., a provider of cloud-based visual communication technology, announced their collaboration to bring video to today’s customer engagement centers. The combined offerings allow businesses to bring insight into customer interactions by integrating video calls using the VidyoWorks™ platform with Verint’s engagement management and voice recording solutions—both part of the company’s broader customer engagement optimization portfolio.
Together with the VidyoWorks platform, Verint Engagement Management™ helps enable video interactions between customers and service employees.
"The emergence of video capabilities in the contact center translates into new and exciting ways to engage customers," says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. "We are delighted to collaborate with Vidyo to offer our mutual customers secure, reliable solutions designed to enhance service delivery, create new up- and cross-sell opportunities, and increase agent and operational productivity."
"Vidyo is excited about the opportunity to provide Verint customers with the technology necessary to make visual enablement a part of their customer engagement strategy," says Eran Westman, CEO, Vidyo.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From Verint
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Vidyo, Inc.:
Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets and smart phones, PCs and Macs, room systems, that interoperate with legacy H.323 and SIP endpoints, telepresence solutions and affordable cloud-based video conferencing as a service solution. The VidyoWorks platform allows solution providers to integrate high quality visual communications into their applications, leveraging H.264 Scalable Video Coding (SVC) and Vidyo’s patented VidyoRouter™ technology.
Published: Thursday, August 27, 2015