#contactcenterworld, @Verint, @zoom_us
Melville, NY, USA, Nov, 2022 -- Verint (Nasdaq: VRNT), a Customer Engagement Company™, and Zoom Video Communications, Inc., announced an expanded partnership to help organizations deliver customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center.
Verint and Zoom have a shared vision for the future of customer experience by helping organizations close the Engagement Capacity Gap, the chasm between what organizations know they need to do to meet rising customer expectations and the resources they have to do it. Verint Data Management solutions are integrated with Zoom Phone and Zoom Meetings to help businesses capture, archive, analyze, ensure compliance, and retrieve interactions. The expanded partnership complements this platform-to-platform approach by connecting the Verint Platform to Zoom’s rich set of Contact Center APIs to deliver workforce engagement.
"Verint and Zoom have a shared goal to help businesses deliver better customer and employee engagement," says Oded Gal, chief product officer at Zoom. "Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized responses to their customers on the trusted Zoom platform. When combined with the Verint Platform enterprises can improve employee experience and performance in the contact center, back-office and branch teams."
"We continue to build on our long-standing partnership with Zoom. This partnership is unique in that our platform works with Zoom’s collaboration and unified communications solutions, and now, will work with Zoom Contact Center, allowing organizations to choose a seamless solution for all their enterprise needs," says Verint’s Jaime Meritt, chief product officer. "As Zoom continues to expand their capabilities in these areas, Verint aims to remain in lock step with them and enable our mutual customers to leverage the power of both the Zoom and Verint platforms."
Posted by Veronica Silva Cusi, news correspondent
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Zoom Video Communications, Inc:
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
Published: Monday, November 14, 2022
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