News : Verint Announces Availability of Work Allocation Manager

#contactcenterworld, @Verint
Sydney, Australia, Jan 29, 2015 -- Verint Systems Inc. (NASDAQ: VRNT) announces the addition of Verint Work Allocation Manager to its Customer Engagement Optimisation portfolio. The offering leverages combined customer service capabilities from KANA(R) , along with workforce optimisation functionality from Verint.

Verint Work Allocation Manager is an enterprise software solution designed to help back-office and blended (front- and back-office) work teams increase productivity and meet service level agreements (SLAs) by working smarter. The solution compiles and allocates work to employees from multiple production and customer service systems—for instance, in claims processing, loan production and other blended and back-office functional areas.

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.cso.com.au

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About Verint:
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.

Published: Sunday, February 1, 2015

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