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News : Verint Announces Availability of Work Allocation Manager
Melville, N.Y., January 26, 2015 -- Verint(R) Systems Inc. (NASDAQ: VRNT) announces the addition of Verint Work Allocation Manager™ to its Customer Engagement Optimization portfolio. The offering leverages combined customer service capabilities from KANA(R), along with workforce optimization functionality from Verint.
Verint Work Allocation Manager is an enterprise software solution designed to help back-office and blended (front- and back-office) work teams increase productivity and meet service level agreements (SLAs) by working smarter. The solution compiles and allocates work to employees from multiple production and customer service systems—for instance, in claims processing, loan production and other blended and back-office functional areas.
"By incorporating work item and BPM capabilities from KANA with proven WFO capabilities, Verint Work Allocation Manager can help organizations address key concerns, such as whether staff are performing the right work at the right time and consistently meeting service goals," says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™."
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
KANA is a provider of multi-channel customer service. KANA’s integrated solutions allow companies to deliver service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it.
Published: Wednesday, January 28, 2015