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News : Verint Announces New Enhancements to its Online Community Designed to Deepen Relationships with Customers and Partners

#contactcenterworld, @Verint

Melville, NY, USA, July, 2021 -- Verint(R) (Nasdaq: VRNT), a Customer Engagement Company™, announced enhancements to Verint Connect, the interactive engagement portal designed to give customers and partners access to the information they need about Verint solutions, services and training all in one place. Built on its Community application and accessible directly from the Verint Cloud Platform, the enhancements to Verint Connect will enable members to gain even greater value from their solutions.

Customers can easily download these updates and install them into their own environment, whether on-premises or in the cloud. Longtime Verint partner Group Elite recently joined the Verint Marketplace. "We’ve listed a cloud-ready automation tool on the Marketplace designed for Verint Workforce Management that helps ensure payroll accuracy, reduce costs and improve employee engagement," says Group Elite’s William Hawley, chief operating officer. "A key benefit of the Marketplace is that it offers an additional channel for us to engage with our customers, provide guidance and value—ultimately strengthening our relationships, which is our top priority."

"Verint Connect offers a secure, cloud-based community where members can continually build their skills and proficiencies, share knowledge and apply their expertise," says Verint’s Jaime Meritt, chief product officer. "The end result is an online experience that allows customers, partners and developers to easily find and access critical information, self-serve, share ideas and collaborate."

In addition to the Marketplace and Developer Portal, Verint Connect includes an extensive resource center where customers can access eLearning and product documentation. Within the resource center, members have the ability to help shape the future of Verint applications through crowd-sourced ideation. Verint Connect also includes a Partner Corner, a dedicated online portal, which is tailored to their existing solutions and region where they can receive Verint enablement for sales, presales, services and support. 

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Tuesday, July 6, 2021

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2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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