Melville, NY, USA, Nov 1, 2017 -- Verint(R) Systems Inc. (Nasdaq: VRNT) announced the release of its new Automated Quality Management™ (AQM) solution, an integrated component of its workforce optimization suite that can automate the entire quality management (QM) process, from scoring evaluations to assigning coaching.
"Empowering organizations to use advanced automation is a customer engagement game-changer. We have transformed our existing quality management solution by enabling all contact center calls to be scored objectively with coaching that can be delivered more quickly," says John Goodson, Verint’s SVP and GM of products.
"We knew there had to be a better way and our customers did, too," Goodson concludes. "By redefining and automating the entire QM process, we are raising the bar for future offerings in the market. It’s a no-brainer that is changing the way the industry thinks about quality assurance."
Posted by Veronica Silva Cusi, news correspondent
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Friday, November 3, 2017
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