Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
News : Verint Cited as Workforce Optimization Market Share Leader
Melville, NY, USA, Dec 23, 2015 -- Verint Systems Inc. (NASDAQ: VRNT) announced that it has been named a leader in the workforce optimization (WFO) market according to DMG Consulting LLC’s 2015 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2015, the research indicates that during the first half of 2015, "Verint was the WFO market leader and the strongest performer," as well as the largest WFO vendor in the market.
As reported in DMG Consulting’s new research, Verint remained the leading vendor in many of the categories measured, including total company GAAP revenue, WFO and recording solutions (without video), total voice recording, non-contact center voice recording, and QM/QA applications categories.
"Being named the market leader by DMG Consulting and maintaining a leadership position in so many areas underscores Verint’s commitment to customer-centricity across multiple delivery models," says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Stay A Player!
More Editorial From Verint
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Monday, December 28, 2015