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News : Verint Cited for Innovation and Leadership in Interaction Recording
Melville, NY, USA, May 10, 2016 -- Verint Systems Inc. (Nasdaq: VRNT) announced industry analyst research citing the company for its continued worldwide leadership in recording solutions—an important anchor solution for any organization’s contact center, enterprise compliance and overall customer engagement optimization strategy. Verint provides a portfolio of solutions to automate the capture and analysis of recorded customer interactions and enable timelier, more informed decision making.
According to industry analyst firm Pelorus Associates, Verint is the market leader in contact center recording and contact center software and services worldwide.1 In addition, data in DMG Consulting LLC’s 2015/2016 Workforce Optimization Product and Market Report cites that "Verint continued to be the dominant competitor in the voice recording sector during the first half of 2015 accounting for 53.7% of the market."2
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Pelorus Associates:
The company's primary focus is on the contact center and public safety communications sectors.
Published: Wednesday, May 11, 2016