News : Verint Announces Enterprise Feedback Management Enhancements
Melville, NY, USA, May 4, 2016 -- Verint Systems Inc. (Nasdaq: VRNT) announced enhancements to its Enterprise Feedback Management™ (EFM) solution, enabling further flexible, mobile customer engagement across today’s digital enterprise. The solution, part of Verint’s broader Customer Engagement Optimization™ portfolio, is designed to help organizations take a proactive approach to engaging with customers—and employees—by capturing, analyzing, and acting on their feedback to enhance service, processes, satisfaction and loyalty.
"These latest EFM enhancements point to ongoing investment and innovation, and reinforce Verint’s strong commitment to and emphasis on mobile customer engagement optimization strategies," says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. "By advancing the mobile user experience and making it easier to incorporate data from a variety of external sources, Verint continues to raise the bar, helping organizations bring multichannel responses and insights into their businesses to action customer and employee feedback, make improvements and enrich engagement."
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Friday, May 6, 2016