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News : Verint Holds Top Position for Back-Office/Branch WFO Market Share
Melville, NY, USA, June 14, 2017 -- Verint Systems Inc. (Nasdaq: VRNT) announced that it has been named the leader in sales of workforce optimization (WFO) solutions for the back-office/branch sector—accounting for more than 62 percent market share—in the new 2017 Contact Center Workforce Optimization (WFO) Market Share Report from DMG Consulting LLC.
"For most of the past 30 years, the primary target market for WFO-oriented applications has been contact centers," says Donna Fluss, president, DMG Consulting. "DMG research has found that the back-office market in the U.S. alone has more than 2.5 times more employees than the front office, making this a much richer target audience. Given the dominance of Millennials in the workforce, employee engagement is now more than just a buzzword. Private and public institutions and companies are investing to improve employee engagement, a challenge that WFO applications are well suited to address."
"We’re delighted to see so much opportunity in the back-office market and certainly continue to see it in the customers we serve," says Nancy Treaster, senior vice president and general manager, strategic operations, Verint. "Leveraging the strengths in our traditional contact center software, our proven back-office and branch solutions have been designed specifically for these operational areas to help drive employee engagement, advance business processes and support evolving compliance needs."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From Verint
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Thursday, June 15, 2017