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News : Verint Honors 7 Customers Achieving Remarkable Results in Customer Engagement

#contactcenterworld, @Verint

Orlando, FL & Melville, NY, USA, May 22, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage™ 2019 Global Customer Conference, in Orlando, Fla.

"This year at Engage, we are proud to announce these global customer and partner award winners. These awards recognize great customers—the ones that have the most eye-popping stories of innovation and customer engagement success. They use workforce engagement, self-service, voice of the customer, as well as fraud and compliance solutions, to accelerate performance," says Verint’s Ryan Hollenbeck, senior vice president of global marketing and customer experience program executive sponsor. "We had a record number of award nominations this year from organizations leveraging the cloud, automation, and artificial intelligence to strike the right balance between elevating customer experience and improving operational efficiency. We congratulate all of the winners of this year’s Engage Global Customer and Partner Awards and celebrate our continuing collaboration and partnership."

....NOTE - content continues below this message

INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

....CONTENT CONTINUED BELOW

At the conference, 7 organizations were recognized across 4 categories—Elevate the Customer Experience, Improve Operational Efficiency, Outstanding Cloud Deployment and Outstanding Technology Innovation—for exemplary results achieved using Verint Customer Engagement™ solutions. An overview of select award recipients follows:

Winner: Citizens Energy Group

Winner: Guardian

Winner: VyStar

Highly Commendable: Commerce Bank

Highly Commendable: Pivotal Home Solutions

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Verint:
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.

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More Editorial From Verint

Published: Friday, May 24, 2019

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2022 Buyers Guide
Get Listed
Business Continuity

1.)

Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.)

OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.)	Vads VADS Business Continuity Plan VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.