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News : Verint Honors 7 Customers Achieving Remarkable Results in Customer Engagement

#contactcenterworld, @Verint

Orlando, FL & Melville, NY, USA, May 22, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage™ 2019 Global Customer Conference, in Orlando, Fla.

"This year at Engage, we are proud to announce these global customer and partner award winners. These awards recognize great customers—the ones that have the most eye-popping stories of innovation and customer engagement success. They use workforce engagement, self-service, voice of the customer, as well as fraud and compliance solutions, to accelerate performance," says Verint’s Ryan Hollenbeck, senior vice president of global marketing and customer experience program executive sponsor. "We had a record number of award nominations this year from organizations leveraging the cloud, automation, and artificial intelligence to strike the right balance between elevating customer experience and improving operational efficiency. We congratulate all of the winners of this year’s Engage Global Customer and Partner Awards and celebrate our continuing collaboration and partnership."

At the conference, 7 organizations were recognized across 4 categories—Elevate the Customer Experience, Improve Operational Efficiency, Outstanding Cloud Deployment and Outstanding Technology Innovation—for exemplary results achieved using Verint Customer Engagement™ solutions. An overview of select award recipients follows:

Winner: Citizens Energy Group

Winner: Guardian

Winner: VyStar

Highly Commendable: Commerce Bank

Highly Commendable: Pivotal Home Solutions

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Today's Tip of the Day - Competitions

Read today's tip or listen to it on podcast.

Published: Friday, May 24, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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