News : Verint Launches Automated Verification, a Robotics Process Automation Solution
Melville, NY, USA, Dec 5, 2018 -- Verint(R) Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company™, announced the launch of its patent-protected Automated Verification™ solution to monitor the end-to-end health of communications systems. The solution is part of the company’s broader set of Workforce Engagement offerings.
Verint Automated Verification is a new, advanced robotic process automation (RPA) application that brings to customers a large team of "virtual engineers" to help eliminate time-consuming and incomplete manual testing of communications systems.
"In many organizations, the contact center is the strategic nerve center that drives customer engagement and loyalty," said Dick Bucci, Principal, Pelorus Associates. "IT teams have invested heavily in communications systems across multiple sites, including the cloud. The end result is a complex system that requires constant testing and monitoring, but it’s all piecemeal and manual. Verint Automated Verification can monitor and test the entire system—from the switch, to the audio quality in the handset, to recording—enabling the IT team to focus on more strategic initiatives that drive customer satisfaction and regulatory compliance."
"Successful conversations between customers and agents are critical to maintain customer satisfaction. This solution automates the monitoring process to ensure calls are received, routed and recorded properly," said Verint’s John Goodson, senior vice president and general manager, products. "Verint’s Automated Verification saves time and reduces costs by reducing the number of system issues that occur, the time it takes to diagnose issues, the risks of legal and financial penalties and helps ensure consistent, positive customer experiences across cloud, on-premises and hybrid environments."
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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