JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
News : Verint Launches Automated Verification, a Robotics Process Automation Solution
Melville, NY, USA, Dec 5, 2018 -- Verint(R) Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company™, announced the launch of its patent-protected Automated Verification™ solution to monitor the end-to-end health of communications systems. The solution is part of the company’s broader set of Workforce Engagement offerings.
Verint Automated Verification is a new, advanced robotic process automation (RPA) application that brings to customers a large team of "virtual engineers" to help eliminate time-consuming and incomplete manual testing of communications systems.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"In many organizations, the contact center is the strategic nerve center that drives customer engagement and loyalty," said Dick Bucci, Principal, Pelorus Associates. "IT teams have invested heavily in communications systems across multiple sites, including the cloud. The end result is a complex system that requires constant testing and monitoring, but it’s all piecemeal and manual. Verint Automated Verification can monitor and test the entire system—from the switch, to the audio quality in the handset, to recording—enabling the IT team to focus on more strategic initiatives that drive customer satisfaction and regulatory compliance."
"Successful conversations between customers and agents are critical to maintain customer satisfaction. This solution automates the monitoring process to ensure calls are received, routed and recorded properly," said Verint’s John Goodson, senior vice president and general manager, products. "Verint’s Automated Verification saves time and reduces costs by reducing the number of system issues that occur, the time it takes to diagnose issues, the risks of legal and financial penalties and helps ensure consistent, positive customer experiences across cloud, on-premises and hybrid environments."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Easy Channel Access
More Editorial From Verint
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Thursday, December 6, 2018
|EkoCCS Contact Center Services|
Founded in 2010, Eko Contact Center aims to be a fresh, dynamic and accurate business partner for its customers thanks to its contemporary operation, technical infrastructure, sector-specific software...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...