News : Verint Launches New Intelligent Customer Self-Service Capabilities
Melville, NY, USA, March, 2018 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine.
"Verint is unique in that we offer our customers solutions to simplify, modernize and automate customer engagement, including strong AI-based self-service solutions across both voice and digital channels," notes Verint’s Michael Southworth, general manager, intelligent self-service. "Our offerings provide real-time shared intelligence across self-service, assisted-service and the broader enterprise, powering collaboration and enabling smarter, faster decisions that drive better customer and business outcomes."
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Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Tuesday, March 20, 2018
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