#contactcenterworld, @Verint, @opusresearch
Melville, NY, USA, Apr 18, 2023 -Verint(R) (NASDAQ: VRNT), The Customer Engagement Company(R), announced that its conversational intelligence and analytics solutions powered by Verint Da Vinci™ AI have received top scores earning leadership placement in the latest Conversational Intelligence Intelliview Report by Opus Research.
In this report, Opus Research evaluates how select solution providers enable businesses to apply speech and conversational analytics, natural language processing (NLP) and machine learning technologies in contact centers, marketing and sales acceleration efforts. Successful solutions gather and mine conversational data ingrained in call recordings, chat transcripts, and other customer interactions and produce insights that drive quantifiable ROI.
Verint is a provider in Conversational Intelligence and received top scores for native, mature resources for sophisticated speech analytics, and conversational intelligence. Verint scored highly in evaluation criteria for product completeness, business impact and vision, and was also cited for its leading capabilities supporting customer experience and employee experience initiatives.
"Opus Research recognizes Verint as the broadest customer engagement platform, highest rated and most used conversational intelligence platform and the most open and flexible platform supporting digital and cloud transformation," says Verint’s Daniel Ziv, vice president, go-to-market strategy. "Powered by Verint Da Vinci AI at the core of our platform, Verint's unparalleled expertise from thousands of deployments, fuels our continuous innovation driving CX automation and helping our customers close the Engagement Capacity Gap."
Posted by Veronica Silva Cusi, news correspondent
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Thursday, April 20, 2023
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