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News : Verint Named a Representative Vendor in Gartner’s New Market Guide
Melville, N.Y. & Sydney, May 5, 2015 -- Verint Systems Inc. announces that it has been named to Gartner’s recently published Market Guide for CRM Customer Service and Support Software in the Asia/Pacific Region.1 In the research report, Verint was recognized as the second largest CRM Customer Service and Support (CSS) software vendor in the APAC region in terms of total software revenue. This evaluation follows the organization’s placement in the Leaders Quadrant of the firm’s latest Magic Quadrant for Customer Engagement Center Workforce Optimization report2 and inclusion in the new Magic Quadrant for the CRM Customer Engagement Center.
"We believe that Gartner’s recognition of Verint in the CRM Customer Service and Support Market Guide reinforces our continued growth and momentum as a trusted partner and provider of customer engagement optimization solutions in the APAC market," says Ady Meretz, president, Verint Systems, Asia Pacific Ltd, Verint. "As we continue to advance our portfolio of CRM service and support solutions, our focus remains on helping organizations engage even more effectively with their customers and employees in order to heighten loyalty, enhance revenue, strengthen operational efficiencies and mitigate risk."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From Verint
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, May 7, 2015