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News : Verint Named Among Top 10 Public Safety Solution Providers

#contactcenterworld, @Verint

Melville, NY, USA, July 19, 2018 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has been named among the Top 10 Public Safety Solution Providers for 2018 by Government CIO Outlook magazine (Gov CIO Outlook) and as Info Security Products Guide’s Gold Winner for Identity Authentication and Fraud Detection in the "Most Innovative Security Product of the Year" for large companies category.

Top 10 Public Safety Solution Providers for 2018 by Government CIO Outlook

Each year, a panel of experts and industry professionals, including Gov CIO Outlook board members, select the top 10 public safety solution providers with a focus on those delivering efficient, technology-driven solutions and services that enable smarter governance. As noted in the publication’s March issue that listed Verint in the top 10, "Government CIOs are making a myriad of investments in mobile technologies to assist first responders in dealing with multiple issues and improving situational awareness, alongside allowing for more informed decision making in the field. Our selection panel has evaluated hundreds of public safety solution providers based on their ability to assist CIOs, support enterprise holders in overcoming challenges in the public sector, and help companies choose the perfect public safety solution" for their operations.

"The technology advancement and transformation sweeping across the public sector looks promising today," notes Becky Graham, managing editor of Gov CIO Outlook. "The networked connection of people, process and data allows modern cities to take advantage of real-time analytics, which can help them in identifying public safety issues or events of crime before citizens are affected. We look at these factors, and many others, when we determine the top 10 public safety solution providers—and extend our congratulations to Verint for its placement among this year’s recipients."

Info Security Products Guide’s Gold Winner for Identity Authentication and Fraud Detection

Presented in April, Info Security Products Guide’s Global Excellence Awards honor individuals and organizations in a range of security categories, from startup of the year, to cloud security, to people shaping the info security industry. Verint’s Identity Authentication and Fraud Detection™ solution, part of the company’s broader Customer Engagement™ portfolio, is the Gold Winner in the publication’s 2018 "Most Innovative Security Software Product of the Year." The solution incorporates passive voice biometrics to profile and recognize the unique vocal characteristics of callers to a contact center while the call is in process. It matches the voiceprints of customers who are enrolled in the system to improve the customer experience, while at the same time, matching voiceprints from a database of known fraudsters, helping quickly identify and catch wrongdoers.

"Verint’s passive voice biometrics operate in the background without disrupting live phone conversations, eliminating the need, frustration and hassle of multiple security questions that elongate calls and annoy honest customers," notes Rake Narang, editor-in-chief of Info Security Products Guide. "It’s a breakthrough product, precisely the kind of innovation our annual awards program likes to recognize. By helping organizations take a proactive approach to identify, mitigate and prevent fraud in the contact center, Verint has taken the industry a giant step forward in the continuing battle against fraud, helping simplify, modernize and automate the tactics required. We congratulate the company for its leading placement among the innovators honored this year."

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent

About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Published: Friday, July 20, 2018

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2020 Buyers Guide Payment Services


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

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CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

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(read more)
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