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News : Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner of the Year Award Winners

#contactcenterworld, @Verint

Melville, NY, USA, May 11, 2020 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has named its Partner of the Year award winners across several categories, which were presented at the company’s Sales Kickoff event in March.

The annual recognition honors Verint partners for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.

"We are delighted to recognize Avaya, Five9 and NWN for their ongoing commitment to providing leading cloud and hybrid solutions for customer and workforce engagement," says Verint’s John Bourne, senior vice president, global channels and alliances. "Verint also recognizes these partners for their collective efforts and guidance in helping organizations effectively transition their contact center agents and operations to a work-from-home environment. We are proud that our partners are playing a strategic role in helping organizations adapt and respond to their customers’ needs during this challenging time."

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Avaya, a strategic partner for more than 15 years, received the Global Channels Partner of the Year award for their ability to accelerate successful transitions to the cloud and provide multi-experience contact center and workforce engagement solutions to customers worldwide. 

"We continue to drive innovation designed with exceptional customer and employee experiences in mind, including the ability to deliver those experiences in a work from anywhere environment," said Eric Rossman, vice president of alliances and partnerships, Avaya. "Our long-standing relationship with Verint plays an important part in enabling us to provide the next generation of engagement, connecting organizations to their customers, workforce and communities with secure, intelligent experiences that matter."

Five9, a Contact Center as a Service provider, was named Verint’s North America Partner of the Year. This achievement comes on the heels of Five9 winning Verint’s Rising Star Award in 2018 and Cloud Partner of the Year honor last year. The company delivers cloud-based solutions for contact centers of all sizes to create powerful customer connections. Verint’s customer engagement solutions, housed in the Five9 data center, provide integrated, streamlined communication and application access for Verint and Five9 customers.

"Five9 is honored to be named Americas partner of the year," said Dan Burkland, president, Five9. "This recognition validates our commitment to our customers’ contact center success. Verint solutions, including Workforce Management, Quality Management and Speech Analytics, reside in our cloud environment, and this seamless integration enables us to deliver exceptional customer experiences."

NWN Corporation, a tech-enabled service provider, achieved the SMB Partner of the Year award for its commitment to offering Verint’s full workforce engagement portfolio integrated into their contact center offerings. 

"Customers rely on NWN’s service offerings to help them better serve their own employees and end-users, which means that we need to integrate the best-in-class technologies to help support an innovative experience," said Andrew Gilman, head of alliances and marketing at NWN. "Verint is a powerful example of such a technology that is integrated into our contact center offering, and we’re very appreciative of them recognizing our partnership with this year’s award."

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Published: Tuesday, May 12, 2020

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
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